Purchase Order

Purchase Order Guide for Buyers

This guide explains how to view, track, and manage your purchase orders on ZTRFM. Orders are divided into two types: Physical Orders (tangible equipment and products) and Digital Orders (services or digital deliverables).

Viewing Your Orders

All orders are accessible from the "Purchase Order" section in Member Center. Use the search bar to filter by order date, order number, product name, payment method, or order type.

Order statuses are organized into tabs at the top of the list:

• All Orders
• Pending Payment
• Pending Shipment
• Partially Shipped
• Pending Receipt
• Pending Review

Switch between tabs to quickly find orders at each stage. For any individual order, you can view full order details, submit a complaint, or apply for a refund.

Orders Pending Shipment

For orders that have been paid but not yet shipped, you can cancel the order by clicking "Cancel Order." This revokes the order before the supplier ships it. Cancellation is only available before shipment — once the supplier marks the order as shipped, cancellation is no longer possible.

Orders Pending Receipt

When the supplier ships your order, the status changes to "Pending Receipt." At this stage you can:

• View full order details
• Track real-time logistics by clicking "View Logistics"
• Confirm Receipt after you have inspected the goods
• Extend the receipt deadline by clicking "Delay Receipt" — this postpones the deadline by 7 business days (only one extension allowed per order)

If you need more time to inspect the equipment before confirming receipt, use the "Delay Receipt" button. But note that each order only supports one extension.

Completed Orders

After you confirm receipt, the order status changes to "Completed." You can then:

• Leave an order review and rating for the supplier
• Apply for after-sales service if you discover product issues
• Place a repeat order using the "Order Again" button
• Submit a complaint if a dispute arises

Tips

• Inspect equipment promptly upon delivery. The receipt deadline is set automatically — if you do not confirm receipt or request an extension before it expires, the system may auto-confirm the order.
• Take photos of the equipment and packaging upon delivery in case you need to file a dispute later.
• For custom equipment orders, the production timeline is negotiated during the RFQ stage. Check the order details for the agreed delivery date.

Need help with an order? Contact sales@zt-rfm.com or use the live chat on our website.