Help Center

Welcome to ZTRFM Help Center. Find quick answers below or contact our support team directly.

Quick Answers

• How do I register as a buyer? Visit zt-rfm.com, click "Register" in the top right, choose Individual or Enterprise registration, and follow the prompts. Registration is free and takes about 2 minutes.
• How do I become a supplier? Register an enterprise account, then complete the supplier onboarding process in Supplier Center. You will need your business license, company details, and bank information. Approval typically takes 24 hours.
• What is Enterprise Verification? It is a verification process that confirms your company's legal status. Verified buyers gain access to "Buy Now, Pay Later" credit terms and team procurement management features.
• How do I request a quote (RFQ)? After logging in, go to "Post an RFQ" and describe the equipment or products you need. Verified suppliers will respond with quotations.
• What is Factory Audit? ZTRFM arranges independent on-site factory inspections for buyers who want to verify a supplier's production capacity, quality control, and compliance before placing large orders.
• How do refunds work? Go to your order list, find the order, and click "Apply for Refund." For disputes, you can request platform intervention to help resolve the issue.

Buyer Guides

• User Registration — How to create your buyer account
• Enterprise Verification — Verify your company for full platform access
• Purchase Orders — Track and manage your orders
• Order Reviews — Rate suppliers and leave feedback

Supplier Guides

• Start Selling — Complete onboarding guide for new suppliers
• Enterprise Registration — Register your company account
• Store Entry Process — Set up your supplier storefront
• Factory Audit Guide — How to prepare for and pass factory audits

Still Need Help?

Contact our support team:
Phone: +86-0317-2091158 (Mon–Sun, 8:00–18:00 CST)
Email: sales@zt-rfm.com (buyer inquiries) | service@zt-rfm.com (supplier onboarding & technical support)
Live Chat: Available Monday–Friday, 8:30–18:00 (GMT+8) on the website.

See full contact details on our Contact Us page.