Order Review

Order Review Guide

After you receive your order and confirm receipt, you can leave a review and rating for the supplier. Order reviews help other buyers make informed decisions and give suppliers feedback on their performance.

How to Leave a Review

1. Go to "Purchase Order" in Member Center and find the completed order.
2. Click "Order Review" to open the review form.
3. Select a star rating from 1 to 5 stars.
4. Write your review text — describe the product quality, delivery speed, communication, and overall experience.
5. Optionally, upload photos of the received equipment or product samples.
6. Submit the review.

Review Rules

• You can only review orders that have been confirmed as received (status: Completed).
• Each order can be reviewed once. You cannot edit a review after submission, so make sure your feedback is accurate before submitting.
• Reviews must be based on your actual transaction experience. Reviews containing false information, promotional content, or abusive language will be removed by the platform.
• You can choose to review anonymously. Your company name will not be displayed, but the supplier will still see the review.

Rating System

The 5-star rating covers these aspects of the transaction:

• Product Quality — Did the equipment meet specifications and perform as described?
• Communication — Was the supplier responsive to your questions and concerns?
• Delivery — Did the order arrive within the agreed timeline and in good condition?
• Overall Satisfaction — Your overall experience with this supplier.

Why Reviews Matter

Your reviews contribute to the supplier's overall rating on ZTRFM. Suppliers with consistently high ratings rank higher in search results and attract more buyers. If you had a good experience, leaving a review helps the supplier grow. If you had problems, an honest review helps other buyers avoid similar issues — and gives the supplier a chance to improve.

For disputes that cannot be resolved through reviews alone, you can request platform intervention from the order details page.